• First Commerce Financial Reviews & Testimonials

  • Working with you was great, easy and quick, and we’ll be recommending you for anyone we know looking for a mortgage.

    Testimonial by: Jeremy P..

    Ken & Kirk are awesome! Everything went so smooth from the first phone call to closing on our re-mortgage!! Thank you!! : )

    Testimonial by: Karen F.

    We really appreciated how clearly on top of everything Ken was and how promptly we were helped us through the process. I have already recommended you to a coworker.

    Testimonial by: Andrew B.

    Well, I choose Ken Turkington because of his location…in between my work and home. My first contact with him, I had told him my past situation of bankruptcy and losing a home several years ago. I told him I didn’t want to waste his time if my situation was not ready to purchase a home. Ken understood my situation and listened and suggested we proceed into a credit check and go from there. He made me feel as if he was going to work for me!

    Well later that day he returned my call and stated all looked good in the credit area and suggested we proceed, so I did. Every meeting and contact I had with Ken was always informant and to the point. His communications with me through e-mail was the way to go for me! I work 12 hours a day and can not always get to the phone. Everything went super easy, because Ken took the time to explain all my options and what exactly everything meant on the good faith statement.

    Even after closing, Ken offered his assistance to me with any questions I may have in the future, and made me feel like family. Very pleasant from start to finish and I have the confidence of knowing I can contact him at anytime. Thanks again for all your hard work to make my purchasing an easy experience.

    Testimonial by: Todd B.

    Thank you so much, Ken! Nancy, Will and I were all super impressed with your team’s work! Will and I appreciated all the time you took to answer our questions. We will be sure to recommend you to our friends and family as well as complete the survey.

    Testimonial by: Rachel

    Thanks for the great service! Your great communication and attention to all our needs will keep us coming back!

    Testimonial by: David S.

    Thank you for the assistance in our home purchase. Ken, Kirk and the team at First Commerce Financial did an excellent job keeping us informed throughout the process. We could not have been more pleased.

    Testimonial by: Steve and Shannon B.

    Thanks Ken for the first payment reminder and thanks so much for the service you have provided us. It has been a while since I purchased a home and you made this process extremely easy and stress free. I will definitely use you in the future and will gladly refer you to friends and family in the future. It’s nice to do business with a local company.

    Testimonial by: Dave B.

    I very much appreciated Ken’s professionalism. We will definitely refer our friends to First Commerce Financial, LLC. Thanks!

    Testimonial by: Steven B.

    We we very pleased to work with Ken and First Commerce Financial. This was our second experience with buying a home and we were very happy with the whole process, which was a huge difference from the mortgage broker we worked with for our first house. We will recommend Ken and First Commerce Financial to everyone we know!

    Testimonial by: Valerie & Trevor W.

    This was the second time we worked with Ken and his team and we can highly recommend them. The whole process of refinancing could have not gone smoother… next time again!

    Testimonial by: Bryan & Martina

    Thank you for going the extra step and arranging for closing to be at my office. With two small children, it made things much easier.

    Testimonial by: Gary S.

    Wonderful experience!! They were able to close the refi very quickly and I am so pleased with the amount of money I’m saving each month. Ken and Steve were awesome to work with, answered all of my questions and truly made me feel comfortable with using their services. I have already recommended them to one of my friends! Thanks for everything!!

    Testimonial by: Christina K.

    Ken and his team are always professional and provide constant communication throughout the process.

    Testimonial by: Joe O.

    I appreciate your immediate responses to my questions and your ability to be the calm voice through what was a stressful purchase transaction.

    Testimonial by: Annette S.

    Emily and I would like to again thank you for your services. Responses were very prompt and never did we wait long for details or documents regarding rates, fees, breakdowns of loan options. You made the refinance experience go smoothly, quickly, and surprisingly enjoyable. If ever we’re in the market again for a refinance we would come to First Commerce Financial for support. Thank you again.

    Testimonial by: Nicholas & Emily H.

    Excellent experience. I tried re-financing once before with another company but the appraisal came low. This time I decided to work through a local mortgage company and ran across First Commerce Financial just by searching online. The whole process went extremely smooth with no issues. They communicated their interactions with lenders timely so we could make decisions required to proceed, and gave me sufficient time to send my documents considering my extensive work related travel. I would strongly recommend working with Ken and Steve on your next refinancing.

    Testimonial by: Aleksandar F.

    Thank you for your patience for the last few years while I looked for the perfect house. You guys are very professional and very helpful.

    Testimonial by: Neil M.

    Ken & Steve were both very helpful during the entire refi process. Would definitely work with First Commerce again.

    Testimonial by: Brian T.

    I was very satisfied with the communication for my refinance through First Commerce Financial. I was presented with all loan options at application to make sure that I was receiving the best possible rate. Ken Turkington made it a very smooth transaction and I felt very comfortable with the process. The approval process prior to closing was hassle-free and because of the constant communication, I was well prepared for the closing process in advance.

    Throughout the entire process, if I had any questions to ask, they followed up in great clarity and in a timely manner. I would highly recommend First Commerce Financial to anyone needing home financing.

    Testimonial by: Drew D.

    Thank you! Superior service as always which is why we’ve only enlisted the services of Ken Turkington over the past 15 years! Honest, clear/concise information, accurate estimates, professional and trustworthy. We will happily refer to you all friends and family.

    Testimonial by: Faith S.

    We had a very positive experience working with the First Commerce Financial team. As first-time home buyers, they guided us through the process and helped educate us along the way. We were presented with a number of loan options and worked through the numbers together. The approval process was a breeze, and we felt very prepared when it came time to close.

    We have since refinanced with FCF and had a similarly great experience. We appreciate the personal attention we received from both Ken and Steve and have already recommend them to family and friends.

    Testimonial by: Patrick and Rachael H.

    We had a wonderful experience with our refinance. We will highly recommend First Commerce Financial to our friends and family. Thank you!

    Testimonial by: Todd T.

    When I was first looking for a mortgage broker, I knew I wanted to stay local. After I got the chance to meet Ken face-to-face, he answered all of my questions and made me much more comfortable with distributing information over the phone and through email. The workable spreadsheet that was given to me in the beginning made the process extremely easy. It showed me all of my possible loan options, which allowed me to ensure that I was receiving the option that best suited my situation. It didn’t hurt that I felt that I received a really good rate, too!

    When it came down to the closing process, I felt well prepared and walked away satisfied. The follow up binder that was mailed to my new home with all the critical loan documents needed in the future was very beneficial. It will help me stay up-to-date and is a good reference tool. I will highly recommend First Commerce Financial in the future.

    Testimonial by: Andy A.

    Ken and Steve were very efficient and professional. It was smooth sailing from initial rate quotes to closing. This was my second mortgage with First Commerce Financial, and I’ll be returning again if I need another mortgage or to refinance. Much thanks guys.

    Testimonial by: Brennan S.

    You have a great team in place. I know I’m a pain in the butt with some of my questions, but Steve and Ken were awesome! Great experience.

    Testimonial by: John P.

    Very happy with overall loan package and service. Will refer your business to my friends and associates.

    Testimonial by: Charles K.

    It was great working with both Steve and Ken!

    Testimonial by: Drew D.

    A very efficient, professional experience.

    Testimonial by: Dave S.

    Ken and his team are incredibly professional. The whole experience was wonderful.

    Testimonial by: Stephanie B.

    Everyone in your office was always very nice and professional. I appreciate all of your help in making my refinance go very smoothly. I would be happy to refer your services. Again thank you!

    Testimonial by: Annette M.

    Thanks again for all your help in saving me money and making this such an easy and smooth process.

    Testimonial by: Peter B.

    Both Ken and Steve communicated the entire process every step of the way. Requested information was clear and handled effectively.

    Testimonial by: Patrick R.

    Ken,

    It was my pleasure working with you, Steve and the rest of your team. I feel you have a very professional & thoughtful approach to doing business. Thank you for keeping me informed when I needed to be – it was refreshing, trust me! And yes I enjoyed the videos. I look forward to working with you all again.

    Ali Berry
    Associate Broker, CDPE, SFR
    Re/Max Drive

    Excellent customer service, comprehensive explanation of rates and options, effective communication!

    Testimonial by: Holly K.

    Thank you for all your help with our refinance, it was such an easy process. It was awesome, you guys at First Commerce Financial have a real good thing going here.

    Testimonial by: Mike P.

    Thank you for your excellent advice and guidance through this process. It can be very confusing, but I felt very calm and confident when signing the closing papers!

    Testimonial by: Linda M.

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